1. Introduction

Welcome to The North Shop! These Terms and Conditions govern your use of our website (urbanapparelshop.com) and your purchases from our store. By accessing our website and making purchases, you agree to be bound by these terms. Please read them carefully.

At The North Shop, we’re committed to providing high-quality outdoor gear for adventurers worldwide. Our policies are designed to ensure transparency and build trust with our community of explorers.

2. Our Products and Services

Product Range

The North Shop specializes in outdoor apparel and equipment designed for durability and performance. Our product categories include:

  • Accessories, Backpacks, Bags, Boots
  • Climbing gear, Clothing, Coats & Outerwear
  • Duffle Bags, Gloves, Handbags, Hats
  • Hiking equipment, Hoodies & Sweatshirts
  • Kids’ Sets, Lumbar Packs
  • Outerwear Pants and Sets, Pants
  • Sandals, Shirts & Tops, Shoes

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to manufacturing processes or photographic limitations. If you receive a product that significantly differs from its description, please contact us immediately.

Note: For health and safety reasons, certain items cannot be returned or exchanged, including gloves, hats, and all kids’ sets.

3. User Accounts and Responsibilities

Account Creation

While not required for browsing, creating an account enhances your shopping experience by allowing you to track orders and save preferences.

User Obligations

When using our website or creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account activity
  • Use the website only for lawful purposes
  • Not attempt to circumvent website security measures

Important: The North Shop reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

4. Ordering and Payment

Order Process

Placing an order on our website constitutes an offer to purchase products under these terms. We reserve the right to accept or decline orders at our discretion.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms we’ve received your order but does not constitute acceptance. Order acceptance occurs when we ship your products.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices due to market fluctuations or errors. If an error is discovered after you’ve placed an order, we will notify you and provide options to proceed or cancel.

Tip: Orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information once your order ships.

5. Shipping and Delivery

Shipping Methods

We offer two shipping options:

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping – via EMS for orders of $50 or more (15-25 business days after shipment)

Shipping Regions

We ship globally, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.

Delivery Responsibilities

Once your order is shipped, responsibility for the package transfers to you. Please ensure your shipping address is accurate. The North Shop is not responsible for packages lost or delayed due to incorrect addresses.

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

6. Returns and Exchanges

Return Policy

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible:

  • Items must be in original condition – unworn, unwashed, and with tags attached
  • Original packaging must be included and undamaged
  • Proof of purchase (order number) is required
  • Items must not show signs of use or wear

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

  • Gloves
  • Hats
  • All Kids’ Sets
  • Any items that have been worn, used, or damaged after delivery

Return Process

  1. Submit a return request via email to [email protected] within 15 days
  2. Wait for authorization and instructions from our team (within 2 business days)
  3. Package and ship your return with all original items and documentation
  4. We’ll inspect items within 3-5 business days of receipt
  5. Refunds or exchanges processed after approval

Refund Information

Refunds are processed within 5-7 business days after we receive and approve your return. Timing depends on your payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping costs are non-refundable unless we made an error with your order.

Tip: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using trackable shipping with insurance.

7. Intellectual Property

All content on The North Shop website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The North Shop name and logo are trademarks of our company.

Important: Unauthorized use of our intellectual property may result in legal action.

8. Limitation of Liability

The North Shop provides products “as is” and makes no warranties, express or implied, beyond those described in these terms.

To the fullest extent permitted by law, The North Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

Note: Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so these limitations may not apply to you.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of information as described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of California.

Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiations. If unable to resolve informally, disputes may be submitted to binding arbitration in Fresno, California.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

We encourage you to review these terms periodically for updates.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: The North Shop, 36 Heritage Road, Fresno, US 93706

We typically respond within 24-48 hours during business days.

At The North Shop, we stand behind our gear just as we stand beside our fellow adventurers.