Welcome to The North Shop FAQ page! We’re here to help you prepare for your next adventure with ease. Below, you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our adventure specialists at [email protected].

Product Questions

What types of products do you offer?
We specialize in outdoor gear and apparel, including Accessories, Backpacks, Bags, Boots, Climbing equipment, Clothing, Coats & Outerwear, Duffle Bags, Gloves, Handbags, Hats, Hiking gear, Hoodies & Sweatshirts, Kids’ Sets, Lumbar Packs, Outerwear Pants and Sets, Pants, Sandals, Shirts & Tops, and Shoes. Our products are designed for durability and performance in various outdoor settings.
Are your products suitable for all seasons?
Yes! Our range includes items for different weather conditions, from lightweight shirts for summer hikes to insulated coats and boots for winter adventures. Check individual product descriptions for specific details on usage and seasons.
Do you have gear for kids?
Absolutely! We offer Kids’ Sets and other apparel designed to keep young adventurers comfortable and protected during outdoor activities.

Shipping and Delivery

Where do you ship to?
We ship globally to most destinations! However, delivery to some Asian countries and remote regions may not be available. We’re constantly working to expand our reach, so check back for updates.
What are my shipping options?
We offer two main options:
– Standard Shipping: $12.95, delivered in 10-15 business days after dispatch via DHL or FedEx. Ideal for faster, reliable delivery with tracking.
– Free Shipping: Available for orders over $50, delivered in 15-25 business days after dispatch via EMS. Perfect for planning ahead and saving on costs.
How long does order processing take?
All orders are processed within 1-2 business days from our headquarters in Fresno, California. We carefully inspect and package each item to ensure it arrives in perfect condition.
What if my delivery is delayed?
Delivery times may vary due to location, customs, peak seasons, or weather. We partner with top carriers like DHL, FedEx, and EMS to minimize delays. If your order is significantly overdue, contact us at [email protected] for assistance.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact us at [email protected] to initiate a return and receive further instructions.
Are there any items that cannot be returned?
For safety and hygiene reasons, we do not accept returns on used or personalized items. Refer to our full return policy for details.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your security is our priority.

General Inquiries

How can I contact customer service?
Email our adventure specialists at [email protected]. We’re here to help with any questions or concerns!
Where is The North Shop located?
Our headquarters is at 36 Heritage Road, Fresno, US 93706. We’re dedicated to equipping adventurers for life’s journeys from the heart of California.

Still have questions? Don’t hesitate to reach out! Email us at [email protected] and we’ll get back to you ASAP. Happy adventuring!